Operational Plan

ActivityDetailsResponsible PersonFrequency
Customer BookingsHandle appointments through phone, website, and social mediaOwnerDaily
Mobile Service SetupPrepare van with water, power, and cleaning tools before each jobOwner / StaffDaily
Car Detailing ServicesPerform full interior and exterior detailing at customer locationOwner / StaffDaily
Quality InspectionCheck completed work with customer and fix any missed spotsOwnerEach Job
Marketing and AdvertisingPost before-and-after photos, promotions, and reviews onlineOwnerWeekly
Supplies and InventoryRestock cleaning products, microfiber towels, and equipmentOwnerBi-Weekly
Equipment MaintenanceClean and check pressure washer, generator, and vacuumOwner / StaffWeekly
Financial RecordsRecord income, expenses, and payments for accountingOwner / AccountantMonthly
Customer FeedbackCollect feedback through text or social media messagesOwnerOngoing
PartnershipsMaintain relationships with local businesses and fleetsOwnerOngoing